All the items prior to returning must have valid Return Merchandise Authorization Number[RMA].Items returned without RMA are not accepted.

 Please Click here to submit the RMA request form to get RMA#.

Products sold by StarMicro Inc are covered by our 30-day return period, unless otherwise noted. Policies regarding items that are not covered by the 30-day return period are specified on the products' individual pages as well as in the special exceptions section below. Please note that StarMicro Inc does not offer any technical support. Please direct technical questions to the manufacturer.

All returns covered under our 30-day return period are subject to the following:

• A Return Merchandise Authorization (RMA) number issued by StarMicro Inc must accompany all returns.
• All merchandise must be returned within thirty (30) calendar days from the time the shipment leaves StarMicro Inc.
• RMA numbers must be obtained no later than 30 days from the date the product was shipped. After 30 days, all product returns must be handled directly by the manufacturer or warranty provider.
• All RMA numbers are valid for 10 days from the date of issuance.
• Processing time for RMA 7-10 days from the day of receiving the product by StarMicro Inc.
• All products must be returned in like-new condition, including original packaging, all documentation and accessories. Charges will be applied for all missing accessories or parts.
• StarMicro Inc will not accept items that have been physically damaged or misused. Overclocking or improper installation of CPU fans will cause CPUs to chip or burn. All chipped and burnt CPUs are considered physically damaged and are not eligible for replacement or refund.
• StarMicro Inc will not honor requests for exchanges under any circumstances.
• All returns must be shipped freight prepaid.
• All related fees (shipping & return shipping fees) are NON-REFUNDABLE for all products in all cases.
• Arrangement for a return for credit must be made within 10 days from the date the item is shipped.
• 25% of restocking plus shipping&handling charges for the product purchased by customer error.
• 25% restocking fee applies to all refunds.
• No opened retail box cpu's are given credit.
• Please allow 1-2 weeks for all refunds.
• NO COD'S WILL BE ACCEPTED on returns.
• After 30 days of the purchase date, all items that need to be returned for repair will have to be sent directly to the manufacturer or warranty provider. Please see the products' individual pages for additional details on warranty coverage.

We must be notified within 48 Hours of receipt of any item that is missing or physically damaged or the product is DOA in your shipment. StarMicro Inc is not responsible for a customer's failure to report a damage during shipping.

After receiving your Return Merchandise Authorization (RMA) Number

• Write your RMA number legibly on the return label or outside of the packaging box.

Unauthorized Returns

Shipments that are refused without authorization, or that are returned to us because the address was invalid, are subject to a restocking fee of 20% plus applicable shipping and handling fees.

Please check the compatibility of the product before placing the order.

Product Information

We display all the information we have for each product listed on our site.

The fastest way to get more information is to search on the Internet. Here are some easy things to try:

• Check the manufacturer's website.
• Use a search engine and type in the name of the product.

Compatibility Questions

If you have a compatibility question, again the Internet is a great resource. The best place to look for your answer is the manufacturer's website.

StarMicro Inc makes no warranty or guarantee of compatibility of any type, implied or otherwise, on all items purchased.

Please feel free to call StarMicro Inc representative @ 1-510-490-5566 to check the compatibility or email support@starmicro.net

Please follow the instructions for shipping RMA products

Please write the RMA # on the outside of the box.

Please include a copy of the invoice.

Please include a written description of the problem/reason for return.